T.J. Cars
4619 Olive Hwy.
Oroville, CA 95966 USA
Shipping and General
Policies:
Shipping Charges - Shipping
charges are a standard $12 across the continental USA.
Please call for shipping quotes to Hawaii and Alaska (toll free
1-800-982-6966). Sorry, we do not ship internationally.
See shipping schedule
here.
Delivery and Tracking -
Please be patient as you anxiously await your new cover.
All of our covers are custom-fit and at built as quickly as possible
by Covercraft Industries in Oklahoma and Texas. They try to
maintain some inventory, but with 46,000+ patterns in numerous
fabrics, it is impossible to stock everything.
Example: Imagine trying to
stock 46,000 covers in a minimum of 12 different fabrics when each
cover has an average volume of 2 sq. feet. You would need a
warehouse of over a 1,104,000 sq. feet just to store one of each!
As a result, many custom covers are exactly that, custom-made when the
order is placed. Due to Covercraft's huge volume of cover
productions, covers cannot be tracked until they are shipped. We
do not send out tracking numbers automatically. However,
tracking numbers are available upon request once a cover has been
shipped. If you would like to know if a cover is in-stock before
your order, please contact us.
Sales Tax - Only applicable
to orders shipped to California (7.25%).
Privacy Statement
- All information provided to us, in correspondence and orders, is
held in the strictest confidence. We refuse to jeopardize
relationships with our customers by violating this policy. We
will not share your information with anyone.
Custom Dimension Sheet Projects
- Orders placed using custom
dimension sheets and photos are inherently more involved.
Production of these highly custom covers take an average of 3-4 weeks
to reach fruition. For more information or to obtain a dimension
sheet custom dimension sheet, please contact us.
Return Policies:
Covers can
be returned, no questions asked, within 30 days of delivery (excluding
non-returnable items listed below). All returns are subject to a
20% restocking. Any customer who refuses product delivery is
still subject to the 20% restocking fee
and all associated shipping costs incurred from returning the product.
All returned products are subject to inspection by Covercraft
Industries and must be in new, restockable condition, as specified
under "Non-Returnable Items." When returning an item, please be
patient. Credit for returned items is typically issued 10-12
business days after inspection by Covercraft. This is not
an instant process. Refunds will be issued in the same
manner in which funds were originally received.
All sales are final 30
days after posted UPS or FedEx delivery date.
Non-Returnable Items:
1. Dirty Covers. Upon
return, covers are inspected by Covercraft Industries for dirt and
abuse. Covers cannot manifest tire marks, grease, dirt, or any
other marring substance. Even legitimate return claims and
exchanges are subject to inspection. If Covercraft deems a cover
non-restockable, the cover will be returned to the customer at the
customer's expense.
2.
Custom Dimension Sheet Projects. Due to the highly custom
nature of dimension sheet covers, they are not returnable except in
the case of warranty issues. Obviously, a cover made to the
exact the exact specifications of your vehicle cannot be resold. If
you are unsatisfied with the fit of your custom dimension sheet cover,
we will work with you to resolve this problem. However, keep in
mind that the fit of your cover directly parallels accuracy of your
measurements.
3. Covers for vehicles
manufactured before 1955. Except for warranty issues, these
covers are non-returnable.
4. Covers made in Sunbrella and
Weathershield HD. Due to the high cost of these fabrics,
covers made in Sunbrella and Weathershield HD are not returnable
except for warranty issues.
